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The Email integration lets Validio send notification messages from your SMTP server. You create the SMTP connection once as an integration, then create one or more channels that add the sender and recipient addresses for specific notification flows.

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Prerequisites for email notifications

The Email integration requires the connection details for your SMTP server or service:
  • SMTP server address and port.
  • Encryption type (None, StartTLS, or SSL/TLS).
  • (Optional) Username and password for authenticated sending.
  • A valid sender email address.
  • One or more recipient email addresses.

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Create an Email integration

  1. In Validio, navigate to Workspace > Integrations and click + New integration.
  2. From the Integration type list, select Email.
  3. Enter a Name for the integration, for example “Corporate SMTP”.
  4. Under SMTP server, enter the SMTP address and Port.
  5. Under Encryption, choose the connection security type. The dropdown defaults to None.
    • None — messages are sent in plain text.
    • StartTLS or SSL/TLS — the form reveals a TLS CA certificate upload field. Provide a certificate if your SMTP server requires a custom certificate chain.
  6. (Optional) Enter a Username and Password for the email account.
  7. (Optional) Enable Interactive messages to include interactive elements in sent emails.
  8. (Optional) Click Test integration to verify that Validio can connect to the SMTP server.
  9. Click Create integration.
The Email integration form, showing SMTP address, port, and encryption fields

Email integration form

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Create a notification channel for Email

  1. In Validio, navigate to Notifications > Channels and click + New channel.
  2. Under Integration, select the Email integration you created.
  3. Enter a Name for the channel.
  4. Enter the Sender address that will appear in the From field of outgoing emails.
  5. Enter one or more Recipient addresses that will receive notifications from this channel. Type each address and press Enter or comma to add it as a tag. Entries that do not match the email pattern are rejected.
  6. Select the Namespace where the channel will be created.
  7. Click Create.

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Email configuration parameters

After creating the channel, add notification rules on the channel’s details page to control which incidents generate emails.

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Email notification

When a notification rule on the Email channel triggers, an email is sent to the configured recipient addresses. Incident notifications include the incident priority in the message body. Email notifications do not include the source owner.