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Route Validio alerts to where your team works. Notification channels deliver incident alerts, status changes, and other events to your communication tools or external systems.
The new notification channel form with its default rule configuration

New channel and default rule configuration

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Integrations and channels

Each notification channel references an integration, which stores the connection and credentials for an external service (for example, a Slack workspace or a Jira instance). Channels add the destination details on top of the integration, such as a specific Slack channel ID or a Jira project key. This split lets you manage service credentials in one place and reuse them across many channels. To set up a new channel, first create an integration of the matching type in Workspace > Integrations, then create the channel in Notifications > Channels and select the integration from the list.

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Supported channels

Slack

Post alerts to designated Slack channels.

Microsoft Teams

Post alerts to designated Microsoft Teams channels.

Email

Send rich HTML email notifications.

Jira

Create and sync Jira issues from Validio incidents.

ServiceNow

Create incidents and sync status updates bidirectionally.

Webhooks

Send JSON payloads to any HTTP endpoint.

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Notification rules

Channels define where alerts go; rules define what gets sent. After configuring a channel, create notification rules on the channel’s details page to filter which incidents trigger notifications based on source, severity, tags, or other conditions.